ACCESSIBILITY & SPECIALTY TICKETING
At the Brisbane Entertainment Centre (BEC) accessible seating is available in the arena seating bowl including events with a general admission standing floor. Due to varying staging configurations, capacity limits will be in place on the floor for both reserved and general admission events.
If you have a ticketing enquiry or need to contact us regarding accessible tickets to an event at the BEC, please click the below link and complete the email questions. Answer as many questions as you can to assist us understanding your requirements to better service your needs.
ACCESSIBLE BOOKING ENQUIRY PLEASE CLICK HERE>>>
The inbox is monitored during office hours – Monday to Friday 9.00pm to 5.00pm (excludes weekends / public holidays) by one of our friendly BEC team members. You will receive an automatic email reply with a guide on response times.
For popular events, wheelchair bookings are limited to a maximum of two (2) per customer. All other accessible bookings are subject to the ticket limits applicable for the event they wish to attend. Details on ticket limits will be listed on the Ticketek event page.
We value your booking, so it is essential that you advise us in advance of your specific assistance requirements. On the event day, if prior contact has not been made, we may not be able to accommodate you due to operational constraints.
Access to a complimentary carer ticket is available to government issued Companion Card holders. Please ensure you advise us at the time of booking. The cardholder must provide their Companion Card details when making a booking, then present their valid Companion Card to staff upon arrival on the event day to receive their (free) carer ticket.
Accredited service animals are always welcome inside the venue and at all times must display their companion vest / lead for ease of identification. Please ensure you advise our team at the time of booking so we can assist in placing you in appropriate seating for the ease, comfort and safety of both you and your accredited service companion.
Accessible car parking spaces are located close to the BEC turnstile entrances. Please ensure your disability parking permit is clearly displayed on your car and follow the direction given by our staff. Parking costs $15 per visit payable by debit/credit card only. (BEC is a cashless venue)
Accessibility Coordinator will be stationed at Administration if you require assistance, or to be directed to your seats. Administration is located on ground level to the right of the Main Stairs.
Lift access is located at Administration to gain entry to Level 2 (Main Concourse) or Level 3 (Functions Rooms).
Accessible friendly toilets are available on Level 1, 2 and 3.
Retail concession outlets are located on Level 1 (Ground) and 2 (Main Concourse) throughout the BEC and majority are wheelchair friendly. Outlets that do not have wheelchair friendly service counters will have team members assigned to assist and take your order.
Mobility aid charging stations are located on Level 1 and 2. If you require assistance please advise our Accessibility Coordinator at Administration who will arrange for a team member to show you to their locations.
First Aid stations are located for the public on Level 2, but if you require medical assistance please alert any team member and our first aid team will come to you.