FAQ

ATM'S

Located opposite Door 5 and 10 in the Main Foyer (Level 2) and the Sports Centre Foyer. Please note: Not all ATM’s will be available for all events.

BAG SIZE POLICY

All bags larger than an A4 sheet of paper, backpacks (including backpack handbags and children’s backpacks) or waist packs/money belts of any kind are not permitted into the Centre. All bags must be smaller than an A4 sheet of paper.

CAMERA POLICY

As the policy for the use of cameras varies at each event, please check the event specific web page for information regarding the camera policy. As standard policy, professional cameras (cameras with a detachable/telephoto lens), audio/video recording devices as well as Tablets (eg iPads, iPad Minis, Samsung Galaxy Note etc) and Drones are not permitted at the Centre. Selfie Sticks/Monopods and tripods are also prohibited.

CATERING OUTLETS

For most events catering outlets will open from 5.30pm. Please note not all catering outlets are open for every event. For more specific details we recommend that patrons contact the Centre a day or two prior to the event or check the website. All food purchased inside the Centre may be taken into the Arena during a performance.

CLOAKROOM

Our free cloakroom is located adjacent to the Ticketek Box Office. Any bags submitted to the cloakroom will be subject to a bag search prior to cloaking.

CONDITIONS OF ENTRY

All patrons must have a valid ticket to gain entry into the Centre. For family and children's events, please check the event page for any specific information surrounding age restrictions prior to purchasing.

DRESS CODE

All guests in attendance are required to be fully dressed and wear shoes at all times for their own safety. Centre Management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.

EARPLUGS

Earplugs are available for purchase at all Candy Bars. Please note that concession outlets vary for each event and not all Candy Bars will be open for every show.

ENTRY PROCEDURES

As a condition of entry and to assist in providing a safer environment for everyone, a security search and wanding will take place prior to entry. 

All bags larger than an A4 sheet of paper, backpacks (including backpack handbags and children’s backpacks) or waist packs/money belts of any kind are not permitted into the Centre. All bags must be smaller than an A4 sheet of paper. Please limit the size of your bag to a small clutch style bag/purse or aim not to bring one altogether. All bags larger than an A4 sheet of paper can be placed in the free cloakroom. 

After the security check you will scan your tickets to enter. All patrons must have a valid ticket to gain entry into the Centre. Entry to the Main Arena is via the door number printed on your ticket. Please see the Front of House staff in the orange coloured shirts who will direct you to your seat. Please note: No ticket, no entry.

FIRST AID

St John's Ambulance is engaged for all public events. First Aid rooms are located opposite Doors 3 and 12 on the Main Concourse (Level 2) and an additional room on Level 1. The number of rooms in operation varies with each event. Please ask staff for directions to the closest first aid room if required.

FLYERS, HANDOUTS AND PRODUCT SAMPLES

The sampling and distribution of products in addition to the distribution of promotional items, flyers or printed materials is not permitted without written permission from the Brisbane Entertainment Centre and/or its Hirers.

LOST PROPERTY

All lost property is held at the Venue's security office located in Administration (Level 1). Items not collected from our cloakroom after the event are treated as lost property. Please contact the Centre on (07) 3265 8111 for all Lost Property enquiries.

MERCHANDISE

Merchandise is available for most events. EFTPOS facilities are available at each Merchandise outlet (not including program stands).

NO TICKET, NO ENTRY

Non ticketed guests will not be permitted into the Centre. Ensure tickets are distributed to attendees prior to arriving.

PARENTS ROOM

A Parents Room is located on the Main Concourse (Level 2) opposite Door 8.

PARKING

Parking is charged at $15.00 per visit, payable to the Car Park Attendant upon entry (cash only). Patrons with special needs must display a current disability parking permit upon entry. Ensure that you follow the directions of the car park attendants at all times.

PATRONS WITH MEDICAL CONDITIONS OR MEDICAL EQUIPMENT

Patrons with a medical condition can bring medical supplies from home however we ask that you contact the Centre on (07) 3265 8111 and register your details. This will ensure any issues can be avoided on the night of the event.

PROHIBITED ITEMS

For the health and safety of our patrons, bag searches and security wanding will be conducted prior to entry. Please check the event specific web page for further information. 

Click here for a list of items that are prohibited from entering the Brisbane Entertainment Centre.* 

*Security requirements vary at each event and may restrict additional items. Please check the event specific web page for information regarding the security requirements.

PUBLIC TRANSPORT

Boondall Railway Station on the Shorncliffe Line is approximately 600m to the venue. We highly recommend patrons visit the Translink website for service information or call 13 12 30.

SMOKING

Smoking is prohibited within the buildings and five metres from the entry to the building (including balconies and the main entry stairwell). Smoking is also not permitted in the outdoor cafe area within the plaza. Smoking is permitted in car parks and parkland areas, except at public transport waiting points (bus stop, taxi rank, limousine rank) and within a five metre buffer zone beyond the waiting point. For patrons attending events in the Main Arena or Sports Hall, there is a designated smoking area in front of the main entry on the lower plaza level where smoking is permitted and it is not an offence under State legislation to smoke in this designated area. The designated smoking area in front of the main entry on the lower plaza level is within the perimeter fence line, patrons do not require a pass out to access this area.

TICKETING

Ticketek is the authorised ticketing partner of the Brisbane Entertainment Centre. Tickets can be purchased online, over the phone or in person at any Ticketek agency.

TICKETING – GROUPS AND SPECIAL NEEDS BOOKINGS

Please call the Brisbane Entertainment Centre Specialty Ticketing Line on (07) 3265 8447. This line is available from 9.00am to 5.00pm, Monday to Friday (Closed weekends, public holidays and during the annual venue closure period in December-January). This line is available for special needs patrons and group bookings only. All general ticketing enquiries should be directed to our official ticketing agent Ticketek.

TRAFFIC MANAGEMENT PLAN

For some events a Traffic Management Plan may be in place for exiting after the show. All traffic exiting via Gate A will be diverted to Sandgate Road. All traffic exiting via Gate B will be directed to the Gateway Motorway. Ensure you are familiar with both locations and plan in advance. Click here to view map>>

VENUE MAP AND SEATING PLANS

Seating plans are available on the Event & Pricing information page of the Ticketek website.

WHEELCHAIRS

Unfortunately the Centre does not have wheelchairs available for hire. If you require a wheelchair or walker we suggest hiring one from your local pharmacy/chemist.