All ATMs are no longer in operation. The Brisbane Entertainment Centre is a cashless venue.
Strict size limits on all backpacks and bags is in place for most events. Bags larger than an A4 sheet of paper will not be permitted into the venue. For details, please visit the event page of the show you are attending. If you need to bring a large bag for medical or other essential reasons, please notify us in advance of attending the event for ease of entry. All bags are subject to a security search prior to entry.
As the policy for the use of cameras varies at each event, please check the event specific web page for information regarding the camera policy. As standard policy, professional cameras (cameras with a detachable/telephoto lens), audio/video recording devices as well as Tablets (All electronic tablets measuring greater than 170mm diagonally) and Drones are not permitted at the Centre. Selfie Sticks/Monopods and tripods are also prohibited.
For most events catering outlets will open from 5.30pm. Please note not all catering outlets are open for every event. For more specific details we recommend that patrons contact the Centre a day or two prior to the event or check the website. All food purchased inside the Centre may be taken into the Arena during a performance.
Our free cloakroom is located adjacent to the Ticketek Box Office. Any bags submitted to the cloakroom will be subject to a bag search prior to cloaking.
All patrons must have a valid ticket to gain entry into the Centre. For family and children's events, please check the event page for any specific information surrounding age restrictions prior to purchasing.
Click here for full Conditions of Entry
All guests in attendance are required to be fully dressed and wear shoes at all times for their own safety. Centre Management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.
Earplugs are available for purchase at all Candy Bars. Please note that concession outlets vary for each event and not all Candy Bars will be open for every show.
As a condition of entry and to assist in providing a safer environment for everyone, a security search and wanding will take place prior to entry.
All bags larger than an A4 sheet of paper and backpacks of all sizes are not permitted into the Centre. All bags must be smaller than an A4 sheet of paper. Please limit the size of your bag to a small clutch style bag/purse or aim not to bring one altogether. All bags larger than an A4 sheet of paper can be placed in the free cloakroom.
After the security check you will scan your tickets to enter. All patrons must have a valid ticket to gain entry into the Centre. Entry to the Main Arena is via the door number printed on your ticket. Please see the Front of House staff who will direct you to your seat. Please note: No ticket, no entry.
Click here for full Conditions of Entry
1300 Medics are engaged for all public events. First Aid rooms are located opposite Doors 3 and 12 on the Main Concourse (Level 2) and an additional room on Level 1. The number of rooms in operation varies with each event. Please ask staff for directions to the closest first aid room if required.
The sampling and distribution of products in addition to the distribution of promotional items, flyers or printed materials is not permitted without written permission from the Brisbane Entertainment Centre and/or its Hirers.
All lost property is held at the Venue's security office located in Administration (Level 1). Items not collected from our cloakroom after the event are treated as lost property. Please contact the Centre on (07) 3265 8111 for all Lost Property enquiries.
Merchandise is available for most events. Please note the Brisbane Entertainment Centre is a cashless venue.
Non ticketed guests will not be permitted into the Centre. Ensure tickets are distributed to attendees prior to arriving.
A Parents Room is located on the Main Concourse (Level 2) opposite Door 8.
Parking is charged at $15 per visit, payable to the car park attendant upon entry (cashless payments only). To minimise delays patrons should arrive early or share vehicles with friends.
To obtain an accessibility space, please display a current disability parking permit on car windscreen upon entry. Ensure that you follow the directions of the car park attendants at all times.
Patrons with a medical condition can bring medical supplies from home however we ask that you contact the Centre on (07) 3265 8111 and register your details. This will ensure any issues can be avoided on the night of the event.
For the health and safety of our patrons, bag searches and security wanding will be conducted prior to entry. Please check the event specific web page for further information.
Click here for a list of items that are prohibited from entering the Brisbane Entertainment Centre.*
*Security requirements vary at each event and may restrict additional items. Please check the event specific web page for information regarding the security requirements.
Boondall Railway Station on the Shorncliffe Line is approximately 600m to the venue. We highly recommend patrons visit the Translink website for service information or call 13 12 30.
Smoking is prohibited in the Courtyard within the perimeter fence line. Smoking is permitted in the designated smoking area on Wetlands side, the car parks and parkland areas, except at public transport waiting points (the taxi rank, drop off/pick up/ride share area) and within a five metre buffer zone beyond the waiting point.
For patrons attending events in the Main Arena or the Sports Centre, there is a designated smoking area on the Wetlands side where smoking is permitted (no food or drink is permitted in this area). The designated smoking area is external to the perimeter fence line of the Courtyard and patrons will require a pass out to access this area. Patrons will then be required to be processed through the security checkpoint for re-entry.
Ticketek is the authorised ticketing partner of the Brisbane Entertainment Centre. Tickets can be purchased online or in person at any Ticketek agency.
If you need to contact us regarding accessible tickets to an event at the Brisbane Entertainment Centre please click here>>
All general ticketing enquiries should be directed to our official ticketing agent Ticketek.
For some events a Traffic Management Plan may be in place for exiting after the show. All traffic exiting via Gate A will be diverted to Sandgate Road. All traffic exiting via Gate B will be directed to the Gateway Motorway. Ensure you are familiar with both locations and plan in advance. Click here to view map>>
Seating plans are available on the Event & Pricing information page of the Ticketek website.
Unfortunately the Centre does not have wheelchairs available for hire. If you require a wheelchair or walker we suggest hiring one from your local pharmacy/chemist.