General Information

ACCESSIBILITY

Accessibility for people with special needs is available via Administration on the ground level, to the left of the main stairs. Click here for details>>

ACCOMMODATION

We recommend patrons seek accommodation in the local areas of Carseldine, Virginia, Boondall, Taigum, Chermside or close to the Brisbane Domestic & International airports.

ATM'S

Located opposite Door 5 and 10 on the Main Concourse (Level 2) and the Sports Centre Foyer (Level 1).

CAMERA POLICY

All professional cameras (those with detachable or telephoto lenses), drones, audio/video recording devices as well as tablet devices (e.g. iPads, iPad Minis, Samsung Galaxy Note etc.) are prohibited from entering the Brisbane Entertainment Centre. Selfie Sticks/Monopods and tripods are not permitted into the Centre.

CHILDREN

Children 24 months of age and older require a ticket to enter the Arena and must occupy their ticketed seat. Please note: Some shows (especially those intended for children) will have a different age policy. Please see the specific event page for further information.

CLOAKROOM

The Centre operates a free cloakroom. Guests should secure prohibited items in their vehicles or check them into the free cloakroom. Location is subject to change for each event - please ask our staff for assistance upon arrival. Please note that any bags submitted to the cloak room will be subject to a bag search prior to cloaking.

DRESS CODE

All guests in attendance are required to be fully dressed and wear shoes at all times for their own safety. Centre Management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.

EARPLUGS

Earplugs are available for purchase at all Candy Bars. Please note that concession outlets vary for each event and not all Candy Bars will be open for every show.

FIRST AID

St John's Ambulance is engaged for all public events. First Aid rooms are located opposite Doors 3 and 12 on the Main Concourse (Level 2) and an additional room on Level 1. The number of rooms in operation varies with each event. Please ask staff for directions to the closest first aid room if required.

FLYERS, HANDOUTS AND PRODUCT SAMPLES

The sampling and distribution of products in addition to the distribution of promotional items, flyers or printed materials is not permitted without written permission from the Brisbane Entertainment Centre and/or its Hirers.

LOST PROPERTY

All lost property is held at the Venue's security office located in Administration (Level 1). Items not collected at the end of the event are treated as lost property. Please contact the Centre on (07) 3265 8111 for all Lost Property enquiries.

MERCHANDISE

Merchandise is available for most events. EFTPOS facilities are available at each Merchandise outlet (not including program stands).

PARENTS ROOM

A Parents Room is located on the Main Concourse (Level 2) opposite Door 8.

PARKING

Parking is charged at $15.00 per visit, payable to the Car Park Attendant upon entry (cash only). Patrons with special needs must display a current disability parking permit upon entry. Ensure that you follow the directions of the car park attendants at all times. Click here for details>>

PATRONS WITH MEDICAL CONDITIONS OR MEDICAL EQUIPMENT

Patrons with a medical condition can bring medical supplies from home however we ask that you contact the Centre on (07) 3265 8111 and register your details. This will ensure any issues can be avoided on the night of the event.

PROHIBITED ITEMS

Click here for full details>>

PUBLIC TRANSPORT

Boondall Railway Station on the Shorncliffe Line is approximately 500m to the venue. We highly recommend patrons visit the Translink website for service information or call 13 12 30.

SECURITY & ENTRY PROCEDURES

As a condition of entry and to assist in providing a safer environment for everyone, a security search and wanding will take place prior to entry. Click here for a list of prohibited items>>

Backpacks or waist packs of any size will not be permitted into the Centre. Bags must be smaller than an A4 sheet of paper. Limit the size of your bag to a small clutch style bag/purse or aim not to bring one altogether. All bags larger than an A4 sheet of paper will need to be returned to your vehicle or placed in the free cloakroom.

After the security check you will scan your tickets to enter. Entry to the Main Arena is via the door number printed on your ticket. Please see the Front of House staff in the orange coloured shirts who will direct you to your seat. Please note: No ticket, no entry.

SMOKING

Smoking is prohibited within the buildings and five metres from the entry to the building (including balconies and the main entry stairwell). Smoking is also not permitted in the outdoor cafe area within the plaza. 

Smoking is permitted in car parks and parkland areas, except at public transport waiting points (bus stop, taxi rank, limousine rank) and within a five metre buffer zone beyond the waiting point. 

For patrons attending events in the Main Arena or Sports Hall, there is a designated smoking area in front of the main entry on the lower plaza level where smoking is permitted and it is not an offence under State legislation to smoke in this designated area. The designated smoking area in front of the main entry on the lower plaza level is within the perimeter fence line, patrons do not require a pass out to access this area.

TICKETING

The only authorised ticket sellers for all events held at the Brisbane Entertainment Centre are the Brisbane Entertainment Centre (including Special Needs and Group Bookings Line) & Ticketek. 

To purchase tickets; 

The Brisbane Entertainment Centre has NO obligation to honour tickets purchased from or through unauthorised re-sellers. Click here for details>>

Partners
    TicketekAmerican ExpressCoca-ColaStreetsSnack Brands Australia
The Brisbane Entertainment Centre is a venue of Queensland Government - Stadiums Queensland and proudly managed by AEG Ogden